ROLE
Lead Designer
RESPONSIBILITIES
My role was to research common patterns, understand user expectations around security, and help define a frictionless call experience aligned with enterprise needs.
COLLABORATORS
Worked with Product Managers, Engineers, and UX Designers
Business problem
Despite being a out-of-band communication platform, real-time communication during incidents relied on third-party tools, creating gaps in control, context, and data security. This fragmented experience weakened the platform’s position in enterprise conversations where trust and speed are critical.
Enterprise buyers expected built-in encrypted communication as a standard, and the lack of this feature made our product feel incomplete compared to competitors.
BUSINESS NEED
Introduce E2E calls to retain users within the platform, reinforce trust, and improve our value proposition during security-driven purchasing decisions.
User problem
Users often had to switch to external apps like Zoom or Signal during incidents, breaking the flow of communication and raising concerns about security and context loss.
In urgent scenarios, finding the right person to call and confirming the call was secure added unnecessary friction, especially for less technical users.
USER NEED
A seamless way to initiate secure calls from within the chat, with clear indicators of encryption and minimal disruption to ongoing conversations.
PROBLEM TO SOLVE
How can we help users quickly initiate secure voice & video communication within a critical conversation, while reinforcing trust and minimizing friction?
RESEARCH
Competitive insights
I analyzed leading communication platforms to identify best practices for secure calling, ease of use, and user trust, prioritizing clarity, efficiency, and reassurance.
SECURITY & TRUST
What cues help users feel confident that their call is truly end-to-end encrypted?
CALL INITIATION
How do platforms make it fast and intuitive to start a secure call from a chat?
IN-CALL EXPERIENCE
What features during a call enhance usability without compromising security?
HOW MIGHT WE
How might we design a calling experience that feels instant, secure, and seamlessly part of the incident response workflow?
FINAL DESIGN
FINAL DESIGN
Secure communication, simplified
A call experience that feels seamless, transparent, and fully integrated into the chat experience.
CALL HISTORY PANE
GRID VIEW - 1-1 CALL
SPEAKER VIEW - GROUP CALL
SCREEN SHARING MODAL
SCREEN SHARING - STANDARD VIEW
CALLS ON MOBILE
Let's connect
Feel free to reach out for collaborations or just a friendly hello.
Let's connect
Feel free to reach out for collaborations or just a friendly hello.